The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. 

• Demonstrating the highest standards of guest relations and care when assisting guests at the counter. 

• Giving advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business. 

• Ensuring adequate stock levels of supplies and consumables for café area. 

• Managing queues and meeting guest expectations, upsell to maximize profit. 

• Keeping the areas tidy and clean including table clearing, removing and washing dishes, and taking out trash. 

• Handling guest complaints in the first instance and reporting feedback to the Leadership Team. 

• Working within established guidelines and operating procedures. 

• Measure and assemble ingredients for menu items 

• Properly cook and store food items at appropriate temperatures 

• Rotate stock items as per established procedure 

• Ensuring compliance with all health code regulations. 

• Keep the kitchen and storage areas clear, well-organized 

• Participate in regular staff meetings and training as required 

• Other duties as tasked by Leadership 

• Minimum of High School Diploma or equivalent required, some College preferred 

• Previous restaurant/quick service experience preferred 

• Basic math skills of adding and subtracting required 

• ServSafe or similar food handling certification preferred 

• Having a friendly and engaging personality, a good communicator, able to work under pressure. 

• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. 

• Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask. 

• An effective, well organized and efficient team player with a strong sense of discipline and urgency. 

• Holds self-accountable for high personal standards of conduct and professionalism 

• Work days, nights, and/or weekends as required. 

• Work in noisy, fast paced environment with distracting conditions. 

• Move about facility and stand for long periods of time. 

• Lift and carry up to 30 pounds.